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Privacy Policy

Last updated: 9th August 2025

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Base Skin Clinic (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or visiting our website, you agree to the practices outlined below.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, phone number, email address, postal address

  • Booking details – treatment type, preferred dates, payment information

  • Health information – medical history, skin concerns, allergies, medications (only as relevant to your treatment)

  • Transaction details – payment method, purchase history

  • Website usage data – IP address, browser type, and cookies (see section 7)

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2. How We Collect Your Information

We may collect your information when you:

  • Make a booking in person, over the phone, or online

  • Complete a consultation or consent form

  • Sign up for our mailing list or promotions

  • Purchase products or gift vouchers

  • Use our website or social media channels

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3. How We Use Your Information

We use your personal information to:

  • Provide and manage your treatments

  • Communicate booking confirmations, reminders, and follow-up information

  • Process payments and issue receipts

  • Maintain accurate treatment history records

  • Send marketing updates and promotions (only if you opt in)

  • Improve our services and website experience

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4. Marketing Communications

  • We may send you email or SMS marketing if you have opted in.

  • You can opt out at any time by clicking “unsubscribe” in an email or replying “STOP” to an SMS.

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5. Disclosure of Your Information

We will never sell or rent your personal information.
We may share it with:

  • Service providers (e.g., booking software, payment processors) to enable our services

  • Health professionals if referral or follow-up is required

  • Government or regulatory authorities if required by law

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6. Storing & Protecting Your Information

  • Your personal information is stored securely in password-protected systems and locked premises.

  • We take reasonable steps to protect it from loss, misuse, unauthorised access, modification, or disclosure.

  • We retain client records for the period required by law, after which they are securely destroyed.

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7. Website & Cookies

  • Our website may use cookies to enhance your browsing experience and analyse site traffic.

  • Cookies do not personally identify you but help us improve site performance.

  • You can disable cookies in your browser settings, though this may affect site functionality.

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8. Accessing & Correcting Your Information

  • You have the right to access and request corrections to your personal information.

  • To do so, please contact us using the details below.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Base Skin Clinic
Email: baseskinclinicperth@gmail.com
Address: 17 Charles Street, South Perth WA 6151

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